Area Affected

Whitecroft Meadow

Notice

Some users in the listed developments are experiencing broadband issues due to fire-stopping works affecting our network. We’re working with the Managing Agent to resolve this ASAP. Thank you for your patience.

Updates

• 2025-12-19 09:19:17

  2 months ago

  Following attendance at the sites on Wednesday, we have successfully repaired the fault. The issue was identified as being caused by recent fire stopping works. We apologize for any inconvenience this may have caused. Should you experience any further issues following the completion of these works, please do not hesitate to contact us.

• 2025-12-17 14:48:08

  2 months ago

  Engineers are now on site and actively working to repair the issue. We will continue to provide updates as progress is made. Thank you for your continued patience.

• 2025-12-10 16:35:40

  2 months ago

  We have been in contact with the managing agent, and it has been confirmed that recent works carried out at the development have impacted our physical infrastructure. If any customers at this location are still receiving service, please be aware that your connection may also be affected. We sincerely apologize for any inconvenience caused. Our engineering team is working to restore full service, and we expect repairs to our fibre infrastructure to be completed on Wednesday, 17th December. Thank you for your patience & we are sorry for the inconvenience this may have caused.