CityFibre National, Openreach National

Notice

Dear Customers. We are aware that a small number of customers are experiencing issues connecting their router. We have been working closely with our vendor to identify the cause and will be implementing mitigation measures overnight to reduce the impact. Further maintenance is planned for the coming week to fully resolve the issue, and we will continue to keep this status page updated. We apologise for the inconvenience this is causing. - NOC Team

Updates

2026-01-13 12:33:28

1 month ago

Overnight works were completed and the impact was lower than initially anticipated. However, we are aware that the issue did carry into this morning for a small number of customers. Further mitigation was implemented at approximately 10:30am, and we can now see that the issue is no longer impacting subscriber connections. We apologise for any inconvenience this may have caused and will continue to monitor the situation closely. -- NOC Team

Back