Incident
Completed
Start
Apr 23, 2026 12:37 pm1 day ago
End
April 24, 2026 13:1645 minutes ago
Duration
1 day, 39 minutes and 46 seconds4 Updates
Area Affected
Multiple Locations
Pickfords Gardens, Troutbeck Close, Stoke Gardens, Windmill Road, Bronte Close
Notice
Dear Customers, We are aware of an issue affecting your service. We will update our status page once further information is available. We apologise for any inconvenience caused.
Updates
-
2026-04-24 13:16:46
45 minutes ago
Service Restored Following Repairs by Third-Party Engineers
-
2026-04-24 09:00:13
5 hours ago
Dear Customers, Our third-party provider is continuing to investigate the issue. Engineers are scheduled to return on-site this morning at 10:00am. Yesterday, an issue with the service was identified; however, access to the required room to complete the repair was not available. We will provide further updates on our status page as soon as more information becomes available. We apologise for any inconvenience caused.
-
2026-04-23 16:29:19
21 hours ago
Dear Customers, Our 3rd party continue to investigate the issue further. We will update our status page once further information is available. We apologise for any inconvenience caused.
-
2026-04-23 14:11:42
23 hours ago
Dear Customers, Our 3rd party will be attending site to investigate the issue further. We have an ETA currently given of 15:00pm. We will update our status page once further information is available. We apologise for any inconvenience caused.