Incident

Completed

Start

Apr 23, 2026 12:37 pm
1 day ago

End

April 24, 2026 13:16
45 minutes ago

Duration

1 day, 39 minutes and 46 seconds

4 Updates

Area Affected

Multiple Locations

Pickfords Gardens, Troutbeck Close, Stoke Gardens, Windmill Road, Bronte Close

Notice

Dear Customers, We are aware of an issue affecting your service. We will update our status page once further information is available. We apologise for any inconvenience caused.

Updates

  • 2026-04-24 13:16:46

    45 minutes ago

    Service Restored Following Repairs by Third-Party Engineers

  • 2026-04-24 09:00:13

    5 hours ago

    Dear Customers, Our third-party provider is continuing to investigate the issue. Engineers are scheduled to return on-site this morning at 10:00am. Yesterday, an issue with the service was identified; however, access to the required room to complete the repair was not available. We will provide further updates on our status page as soon as more information becomes available. We apologise for any inconvenience caused.

  • 2026-04-23 16:29:19

    21 hours ago

    Dear Customers, Our 3rd party continue to investigate the issue further. We will update our status page once further information is available. We apologise for any inconvenience caused.

  • 2026-04-23 14:11:42

    23 hours ago

    Dear Customers, Our 3rd party will be attending site to investigate the issue further. We have an ETA currently given of 15:00pm. We will update our status page once further information is available. We apologise for any inconvenience caused.

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