Incident
Completed
Start
May 6, 2026 3:05 pm21 hours ago
End
May 7, 2026 09:252 hours ago
Duration
18 hours, 20 minutes and 22 seconds2 Updates
Area Affected
Multiple Locations
Bingham Point, Eardley Point, Frances Street, Gill Court, Ormsby Point, Samuel Street, Sandham Point, Walpole Place, Ritter Street, Nightingale Place, Gildersome Street, Edge Hill, Ethel Brooks House, Mabbett House, Mabel Polley House, Nightingale Heights, Sovereign House, St Domingo House, Wordsworth House, 100 Bloomfield Road, 98 Bloomfield Road, Arthur Grove, Burrage Road, Chapman Court, Dawson Close, Invermore Place, Richmond Place, Plumstead, Ruddstreet Close, Eglinton Hill, Reeves Road, The Oaks, Gavin House, Belson Road, Gorman Road, Hastings House, Rectory Place, Elliston House, Ann Street, Elmley Street, Gossage Road, Heavitree Road, Passfield House, Polthorne Grove, Robert Street, Walmer Terrace, Gilbourne Road, Heathfield Terrace, Kirkham Street, Mandela House, Ravine Grove, Sutcliffe Road, Carew House, Chatham House, Godfrey Road, Granby House, Harding House, Len Clifton House, Milne House, Mulgrave House, Murray House, Rendlebury House, Rutland House, London, Townshend House, Crystal House, Azile Everitt House, Bert Reilly House, Claymill House, George Akass House, Hudson Place, Sandbach Place, The Firs, The Limes, The Redwoods, The Willows, Villas Road, Biddulph House, Kingsman Street, Lamport Close, Lord Warwick Street, Lawson House, Long Walk, Nightingale Vale, Petrie House, Ruegg House, Watling House, Plantagenet House, Glyndon Road, Mineral Street, Hartville Road, Gallosson Road, John Wilson Street, Bill Walden House, Erwood Road, Woodhill, Beryl House, Marble House, Galena House, Tideside Court, Crales House, Richard Neve House, Brent Road, Rixon House, Squires House, London, Acworth House, Herbert Road, Boxshall House, Kimber House, London, Cowen House, Kelham House, Turton House, Griffiths House, Macallister House, Cooper Street, London, Alabama Street, Forty, Little Heath, Beacham Close, Clothier House, Greenbay Road, Jago Close, Woolwich Common Community Centre
Notice
Dear Customers, We are currently experiencing an issue affecting your service, which has resulted in intermittent disruptions. Our third-party partner has dispatched engineers to the exchange to investigate and resolve the matter. We will provide updates on our [status page] as soon as additional information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Updates
-
2026-05-07 09:25:22
2 hours ago
Service Restored — The third-party RCA indicates that the issue was caused by a reboot of core equipment. Services have remained stable since restoration, with no further issues observed.
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2026-05-07 09:07:11
3 hours ago
We are currently awaiting an update from our third-party provider. However, we have not observed any further drops since the last reported incident. We will continue to share updates via our status page as soon as additional information becomes available. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.