CityFibre

Notice

Dear Customers, We have been made aware of an incident affecting customers using the Cityfibre network in the Hull Area, Cityfibre are working to restore service as quickly as possible. Further updates will be posted as they are made available, customer will not need to reboot any equipment as services should restore automatically once the incident is resolved. We apologies for the inconvenience caused by the disruption. Kind Regards The NOC Team

Updates

2026-06-10 09:38:14

4 months ago

Incident Resolved Network Operations Centre (NOC) can confirm that all affected services have now been restored and are operating as expected. Following the completion of repatching activities and extensive validation checks, the remaining services under investigation have been successfully resolved. Continuous monitoring has confirmed service stability, and the incident is now closed. We sincerely apologise for any disruption caused and remain committed to delivering reliable services to all customers. This incident has now been fully resolved. 4th Utility / Rise Fibre Network Operations Centre (NOC)
2026-06-05 08:13:57

4 months ago

Major Incident Management can confirm that approximately 94% of affected services have now been restored. Repatching work has been completed, with services largely restored and aligned to expected configurations. A small number of services remain under investigation, and targeted diagnostics are underway to resolve these. Work is ongoing, with continuous monitoring in place to identify and address any remaining issues. CityFibre sincerely apologises for any inconvenience caused and will continue to provide updates as progress is made.
2026-05-31 09:54:00

4 months ago

Service Update We would like to provide an update regarding the ongoing service disruption affecting some customers in the Hull region. The Major Incident Team continues to respond to the incident impacting services across the Hull area following earlier network damage. Strong progress has been made, with all relevant teams actively driving restoration efforts to safely and efficiently bring services back online as quickly as possible. Further updates will be provided as soon as additional information becomes available. Thank you for your continued patience and understanding. 4th Utility / Rise Fibre Network Operations Centre (NOC)
2026-05-30 12:23:11

4 months ago

Service Update We would like to provide an update regarding the ongoing service disruption affecting some customers in the Hull region. Our engineering teams have been working throughout the day to identify and isolate the damaged cables and prepare for the next phase of repair works. This remains a complex issue due to the extent of the damage, and both our field engineers and Network Operations Centre (NOC) teams are continuing to work closely together to restore services as safely and efficiently as possible. Due to the scale of the damage, full restoration will take longer than initially anticipated and recovery efforts will extend beyond today. We understand how important your broadband service is and sincerely apologise for the inconvenience and disruption this incident may be causing. Restoring service to all affected customers remains our highest priority, and we are committed to keeping you informed as work progresses. You do not need to call our customer support teams at this point as we are fully aware of the incident. Further updates will be provided as soon as additional information becomes available. Thank you for your continued patience and understanding. 4th Utility / Rise Fibre Network Operations Centre (NOC)

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