Incident

Completed

Start

Jul 6, 2026 12:04 pm
7 hours ago

End

July 6, 2026 16:24
2 hours ago

Duration

4 hours, 20 minutes and 14 seconds

4 Updates

Area Affected

Penshurst House, Standen House

Notice

Dear Customers, Please be advised we have identified an issue that is affecting service at your development. We are investigating the issue and updates will be added to this status page. Next update: 14:05 Kind Regards The Noc Team

Updates

  • 2026-07-06 16:24:14

    2 hours ago

    Dear Customers We have seen this site return and it has been stable since however if you are still having issues with your service, please do not hesitate to reach out. Kind regards NOC

  • 2026-07-06 15:36:59

    3 hours ago

    Dear Customers, We have successfully contacted your Managing Agent, who has confirmed that no works are being carried out on site today. We have been closely monitoring your service, and it has remained stable since 13:53. We will continue to monitor the connection and will only resolve this incident once we are confident that the service remains stable. Kind regards, NOC

  • 2026-07-06 14:21:30

    4 hours ago

    We have reached out to the Managing Agent to confirm whether any power works are being carried out today. The intermittent service being experienced is due to power affecting our equipment. We are continuing to monitor the site closely and will provide the next update at 16:20. Kind regards, The NOC Team

  • 2026-07-06 12:16:25

    6 hours ago

    Service has now been restored and is returning to normal operation. We are actively monitoring the system over the next hour to ensure continued stability. We apologise for any disruption this incident may have caused and appreciate your patience and understanding. The NOC Team

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