Multiple Locations

Frances Street, Sandham Point, St Domingo House, Wordsworth House, The Oaks, Gavin House, Hastings House, Mandela House, Carew House, Chatham House, Godfrey Road, Granby House, Harding House, Len Clifton House, Milne House, Rendlebury House, Rutland House, London, Townshend House, Crystal House, Claymill House, Glyndon Road, Erwood Road, Woodhill, Forty, Little Heath, Beacham Close, Clothier House, Greenbay Road

Notice

Dear Customers, We are currently investigating a connectivity issue affecting service. Multiple sites have experienced intermittent connectivity, which has now resulted in a total loss of service. We are treating this as a priority incident. Our engineers are working closely with our third-party provider to investigate the root cause of the disruption and restore service as quickly as possible. There is no need to contact us at this time. We will provide further updates as soon as new information becomes available. We apologise for the disruption and appreciate your patience and understanding while we work to resolve this issue. Kind Regards, NOC Team

Updates

2026-08-06 13:00:06

1 week ago

Dear Customers, We apologise for the delay in providing an update regarding this incident. We are pleased to confirm that, having allowed sufficient time for monitoring and verification, we can now declare this incident fully resolved. The root cause was identified as an issue relating to equipment provided by one of our third-party providers. Our provider responded promptly and professionally to address and resolve the issue. We sincerely apologies for any inconvenience this incident may have caused and thank you for your patience and understanding. Kind regards, NOC Team

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