Helix Court

Notice

Dear Customers, Please be advised we have identified an issue that is affecting service at your development. We are investigating the issue and updates will be added to this status page. Next update: 11:06 Kind Regards The Noc Team

Updates

2026-08-24 15:51:01

14 hours ago

Dear Customers, We’re pleased to confirm that your service has now been restored and is operating normally. We have monitored the connection and can confirm that the service is stable. As the issue has now been resolved, we will proceed with closing this incident. Thank you for your patience and understanding while we worked to restore your service. Root cause: Signal loss on the fibre connection caused the service disruption. Kind regards, The NOC Team
2026-08-24 13:57:53

16 hours ago

Dear Customers, Engineers have been dispatched to investigate the incident; however, we have not yet received any further updates regarding the progress of the investigation. We have followed up with our third-party provider and are currently awaiting further information. We will provide an update as soon as additional details become available. We apologise for any inconvenience caused and appreciate your patience and understanding. Kind regards, The NOC Team
2026-08-24 11:06:54

19 hours ago

Dear Customers, Please be advised that an engineer is currently on route to the site and will be investigating the issue further. We will continue to provide updates on this status page as more information becomes available. Please continue to monitor the status page for further updates. Kind Regards The NOC Team

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