Incident
Completed
Start
Aug 24, 2026 9:08 am21 hours ago
End
August 24, 2026 14:5415 hours ago
Duration
5 hours, 46 minutes and 6 seconds3 Updates
Area Affected
Longhorn Avenue, North Point
Notice
Dear Customers, Please be advised we have identified an issue that is affecting service at your development. We are investigating the issue and updates will be added to this status page. Next update: 11:08 Kind Regards The Noc Team
Updates
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2026-08-24 14:54:06
15 hours ago
Dear Customers, Engineers were deployed & arrived on site at 12:02 this Afternoon, following the visit our 3rd party partners identified the root cause & fixed it at around 12:51. After monitoring services at your development, we are pleased to confirm services are back up & running as expected. If you believe this is not the case please do not hesitate to reach out to our Customer Service Team in which we will support you further. We are sorry for any inconveniences this has caused. Kind Regards The Noc Team.
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2026-08-24 14:03:53
16 hours ago
Dear Customers, We are pleased to advise that the site is now back online and services have been restored. Our team is continuing to monitor the site closely to ensure the service remains stable. We will provide a further update should there be any changes. Thank you for your patience and understanding. Kind regards, The NOC Team
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2026-08-24 11:08:20
19 hours ago
Dear Customers, Please be advised that we are still awaiting an ETA for the engineer attending site. We are continuing to monitor the situation and will provide further updates as soon as more information becomes available. Please continue to monitor this status page for further updates. Kind Regards The NOC Team