Northill

Notice

Dear Customers, We are aware of an issue affecting service in this location. This is with our upstream fibre engineers and we will update our status page once further information is available. We apologise for the inconvenience caused.

Updates

2026-08-30 21:27:15

8 hours ago

We continue to actively push our upstream provider for updates. However, at this time, we are still struggling to obtain a reliable estimated repair time from the fibre engineers working in the field. We understand the ongoing disruption is frustrating and are continuing to escalate the issue with our upstream provider to obtain further information and a clearer indication of when service can be restored. We will provide further updates as soon as they become available. Thank you for your continued patience and understanding.
2026-08-30 18:27:40

11 hours ago

We have received an update from our upstream fibre provider confirming that the planned works have been completed. However, we are still seeing this site offline. We have reported the continued outage to the provider, who have confirmed that they are aware some services remain offline. Engineers are still on site and continuing to carry out repairs to restore the remaining affected services. At this time, there is no estimated time of resolution for the full restoration of service. We will continue to push for a resolution and will provide further updates as soon as more information becomes available. We apologise for the continued disruption and thank you for your patience.
2026-08-30 14:52:36

15 hours ago

We have received an estimated resolution time of 4:00pm from our upstream provider. Please note that this is an estimate only, as the provider has already missed the original estimated repair time. Engineers remain on site and are continuing to work towards restoring the service. We will continue to monitor the situation closely and provide further updates as soon as additional information becomes available. Thank you for your continued patience and understanding.
2026-08-30 14:10:14

16 hours ago

We have been informed by our upstream provider that this fault is linked to failed overnight maintenance in Central Manchester involving a fibre joint operated by a third-party fibre provider. Engineers are currently on site and continuing to work towards a resolution. At this time, no estimated time of resolution (ETR) is available. We will provide a further update as soon as we receive additional information from our upstream provider. We apologise for the continued disruption and appreciate your patience while the engineers work to restore services.

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