Incident
In Progress
Start
Oct 7, 2026 5:19 pm5 hours ago
1 Updates
Area Affected
Magnus Court
Notice
Dear Customers, We are aware of an issue currently affecting your service. Following an investigation earlier today, an issue was identified with the 3rd party fibre network. Our third-party engineers are currently on site working to isolate the fault and fully restore service as quickly as possible. We will update our status page as soon as further information becomes available. We sincerely apologise for the disruption and any inconvenience caused, and we appreciate your patience while we work to resolve the issue.
Updates
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2026-10-07 19:15:12
3 hours ago
Dear Customers, 3rd party fibre team will be returning tomorrow morning to carry out further investigation into the ongoing issue. An additional fault has been identified that requires the attention of an specialist fibre team. We will continue to update our status page as soon as further information becomes available. We sincerely apologise for the ongoing disruption and any inconvenience caused. Thank you for your continued patience and understanding while we work to resolve the issue as quickly as possible.