Incident

In Progress

Start

Aug 16, 2025 8:17 am
4 days ago

2 Updates

Area Affected

Multiple Locations

Turner Court, Birtchnell Close, Quennell House, Sheldon Way

Notice

Dear Customers, We are aware of an issue causing intermittent loss affecting the listed developments we are working with the circuit provider to identify the cause and resolve the issue. We apologies for the inconvenience caused and we are working to restore normal service as quickly as possible. Kind regards 4THU Infrastructure Team

Updates

  • 2025-08-17 10:03:52

    3 days ago

    Openreach engineers attended site overnight and have completed the necessary repairs. Since then, we have observed a period of service stability and will continue to monitor closely throughout the day. We apologise for any inconvenience this may have caused and thank you for your patience. Kind regards 4THU Infrastructure Team

  • 2025-08-16 22:09:35

    4 days ago

    We have been working closely with our circuit provider, who has confirmed that Openreach will be required to carry out further investigation. Openreach have encountered some site access issues and are in the process of rescheduling a site visit as soon as possible. We will provide a further update once we have an ETA for the visit. We apologies for the inconvenience caused. Kind regards 4THU Infrastructure Team

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