Incident

Completed

Start

Aug 28, 2025 12:01 pm
8 months ago

End

September 4, 2025 09:11
8 months ago

Duration

6 days, 21 hours and 10 minutes

4 Updates

Area Affected

Thornbury Road, West Midlands

Notice

Dear Customers, We are aware of an issue affecting your service. 4th Utility have engaged with our 3rd party to investigate the service further, we believe this is likely a physical degredation requiring 3rd party to visit on site. We will update our status page once further information is available. We apologise for any inconvenience caused.

Updates

  • 2025-09-04 09:11:59

    8 months ago

    3rd Party - Fault Equipment

  • 2025-09-03 09:06:03

    8 months ago

    Engineers from the 3rd party attended yesterday and replaced equipment. We are now monitoring further from here for another 24 hours.

  • 2025-08-29 09:21:24

    8 months ago

    We have re-engaged with our 3rd party as this development is still experiencing intermittency in service. We will update our status page once further information is available.

  • 2025-08-28 16:38:43

    8 months ago

    3rd party engineers have attended site and the issue is now resolved. We are awaiting confirmation of what caused the fault and therefore we will continue to monitor for 24 hours.

Back