Incident
Completed
Start
Aug 28, 2025 12:01 pm8 months ago
End
September 4, 2025 09:118 months ago
Duration
6 days, 21 hours and 10 minutes4 Updates
Area Affected
Thornbury Road, West Midlands
Notice
Dear Customers, We are aware of an issue affecting your service. 4th Utility have engaged with our 3rd party to investigate the service further, we believe this is likely a physical degredation requiring 3rd party to visit on site. We will update our status page once further information is available. We apologise for any inconvenience caused.
Updates
-
2025-09-04 09:11:59
8 months ago
3rd Party - Fault Equipment
-
2025-09-03 09:06:03
8 months ago
Engineers from the 3rd party attended yesterday and replaced equipment. We are now monitoring further from here for another 24 hours.
-
2025-08-29 09:21:24
8 months ago
We have re-engaged with our 3rd party as this development is still experiencing intermittency in service. We will update our status page once further information is available.
-
2025-08-28 16:38:43
8 months ago
3rd party engineers have attended site and the issue is now resolved. We are awaiting confirmation of what caused the fault and therefore we will continue to monitor for 24 hours.